Question 1

MAY I KNOW ALL THE PAYMENT METHODS?

Accepted Answer

We only accept online payment on the official ticketing system of Monsoon Music Festival 2023: http://ticket.monsoonfestival.vn/ (http://ticket.monsoonfestival.vn/)via:

• ATM card registered to Internet Banking service
 • International payment cards including Visa card, MasterCard card, JCB card and American Express card
 • Wire transfer via QR code

Question 2

WHICH BANK'S CARD CAN I USE TO MAKE PAYMENT?

Accepted Answer

We accept payment by almost all bank cards/ bank accounts in Vietnam that have registered for Internet Banking service. In addition, we also accept payment by international cards including Visa Card, MasterCard, JCB card, American Express card. All personal information, transaction information of customers is completely confidential and only used for purchase purposes.

Question 3

CAN I PAY IN FOREIGN CURRENCY?

Accepted Answer

Sorry, currently we only accept payment in Vietnamese Dong for all payment methods and transactions.

Question 4

CAN I DEPOSIT OR PAY A PART OF TOTAL IN ADVANCE?

Accepted Answer

Please pay the full fare in one transaction!

Question 5

I HAVE A TECHNICAL PROBLEM WHEN MAKING PAYMENT ON THE WEBSITE, HOW SHOULD I RESOLVE IT?

Accepted Answer

A failed payment transaction can be caused by many reasons. Please refer to the following reasons:

• Not registered for Internet Banking service.
 • For Visa, MasterCard: During the payment process, you may be asked to enter the password of the Verified by Visa or MasterCard SecureCode... but you have not completed this authentication step.
 • Card/ bank account does not have enough limit/balance for payment. Some banks also have a daily spending limit for cards.
 • Card information entered incorrectly.

In case you have checked the above errors and still cannot make the payment for your ticket, please contact us via:

• Email: ticket@monsoonfestival.vn(mailto:ticket@monsoonfestival.vn)
 • Fanpage: Monsoon Music Festival(https://www.facebook.com/monsoonfestivalvietnam/)
 • Hotline: 032 946 9366

Question 6

I HAVE A DISCOUNT CODE, BUT I DON'T KNOW HOW TO USE IT

Accepted Answer

Please enter the code in the "Discount Code" box displayed on the screen in the “Cart”. After that, you continue to follow the steps to buy tickets as per the instructions.

Question 7

I DID NOT RECEIVE CONFIRMATION EMAIL

Accepted Answer

Sending a confirmation email to complete your ticket purchase may take a few minutes, in addition, this email may go to spam. Therefore, about 5 to 15 minutes after completing the ticket purchase, please check your mailbox again.
If after the above time, you do not receive a confirmation email, please contact us via:

• Email: ticket@monsoonfestival.vn(mailto:ticket@monsoonfestival.vn)
 • Fanpage: Monsoon Music Festival(https://www.facebook.com/monsoonfestivalvietnam/)
 • Hotline: 032 946 9366

Question 8

I  CANNOT LOG IN THE EMAIL ADDRESS USED TO BUY TICKETS, WHAT CAN I DO TO RECEIVE THE PROGRAM E-TICKET?

Accepted Answer

To reconfirm your ticket purchase order, please contact us via:

• Email: ticket@monsoonfestival.vn(mailto:ticket@monsoonfestival.vn)
 • Fanpage: Monsoon Music Festival(https://www.facebook.com/monsoonfestivalvietnam/)
 • Hotline: 032 946 9366

Question 9

FOR PERSONAL REASON, I MUST CHANGE THE REGISTERED EMAIL/ PHONE NUMBER, CAN I CHANGE THE ABOVE INFORMATION?

Accepted Answer

You can log in your account on the website monsoonfestival.vn and access the Profile to change your personal information. However, the e-ticket code that the Organizer has issued and sent to your registered email will not be resent for any reason of change.

In the event that you are forced to use a new email and cannot get your ticket confirmation email back, please contact us via:

• Email: ticket@monsoonfestival.vn(mailto:ticket@monsoonfestival.vn)
 • Fanpage: Monsoon Music Festival(https://www.facebook.com/monsoonfestivalvietnam/)
 • Hotline: 032 946 9366

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